Privacy Policy

ZagglePay ("we," "our," or "us") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use the ZagglePay mobile application, website, and related services.

By using ZagglePay, you agree to the practices described in this Privacy Policy.

Information We Collect

To provide our financial services, we may collect the following categories of information:

Personal Information

Full name

Email address

Mobile phone number

Government-issued identification details

Selfie for identity verification photographs

Account Information

Username

Customer ID

Wallet account information

Account preferences

Financial Information

Wallet balances

Transaction history

Savings information

Virtual USD Card details

Card funding records

Airtime purchase history

Device Information

Device model

Operating system

IP address

Device identifiers

App version

Log files

Usage Information

Login history

App interactions

Crash reports

Diagnostic information

Performance analytics

How We Use Your Information

We use your information to:

Create and manage your account.

Verify your identity (KYC).

Process wallet transactions.

Issue and manage Virtual USD Cards.

Process airtime purchases.

Manage savings products.

Detect and prevent fraud.

Improve our products and services.

Respond to customer support requests.

Send important notifications.

Comply with legal and regulatory obligations.

Sharing Your Information

We do not sell your personal information.

We may share information only when necessary with:

Licensed banking and financial institution partners.

Payment processors.

Identity verification and KYC service providers.

Fraud prevention and risk management providers.

Cloud hosting and infrastructure providers.

Regulatory authorities and law enforcement where required by law.

Professional advisers such as auditors or legal counsel when necessary.

All third-party providers are expected to protect your information and use it only for authorized purposes.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

Data encryption during transmission.

Secure server infrastructure.

Access controls.

Authentication and authorization mechanisms.

Continuous monitoring and fraud detection.

Regular security assessments.

Although we strive to protect your information, no method of electronic transmission or storage is completely secure.

Data Retention

We retain personal information only for as long as necessary to:

Provide our services.

Maintain your account.

Resolve disputes.

Prevent fraud.

Comply with legal, regulatory, tax, audit, and anti-money laundering (AML) obligations.

Certain financial records and KYC information may be retained after account closure where required by applicable law.

Your Rights

Depending on applicable law, you may have the right to:

Access your personal information.

Correct inaccurate information.

Update your account details.

Request deletion of your account.

Withdraw consent where applicable.

Object to certain processing activities.

Request a copy of your personal information where permitted by law.

To exercise these rights, please contact us using the details below.

Account Deletion

You may request deletion of your ZagglePay account at any time.

To request deletion:

Email us at: info@zagglepay.com with the subject "Delete My ZagglePay Account."

Some information may be retained where required by applicable laws and regulations.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Improve website functionality.

Enhance user experience.

Analyze website usage.

Maintain security.

You may manage cookies through your browser settings where applicable.

Children's Privacy

ZagglePay is intended for individuals who are legally eligible to use financial services in their jurisdiction. We do not knowingly collect personal information from children below the minimum legal age required under applicable laws.

If we become aware that such information has been collected, we will take appropriate steps to remove it.

International Data Transfers

Where necessary, your information may be processed or stored in countries outside your country of residence. Appropriate safeguards will be implemented where required by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

The updated version will be published on our website and within the ZagglePay application, together with its effective date.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

ZagglePay

Email: info@zagglepay.com

Website: https://app.zagglepay.com

Support: https://app.zagglepay.com/contact

By using ZagglePay, you acknowledge that you have read, understood, and agree to this Privacy Policy.